Una solución integral de atención al cliente en su web

Phemium para Atención al Cliente Web es una innovadora solución que permite abrir un nuevo canal de comunicación con sus clientes directamente desde el canal internet (páginas webs, minisites, emailings). Permite la comunicación síncrona (llamada de chat, audio, video) con o sin concertación de cita, como asíncrona (mensajes y área de trabajo compartida para cada consulta).

Aumente sus ventas online y satisfacción al cliente

La captación de nuevos clientes obtiene mayores resultados si su equipo de ventas ofrece un asesoramiento inmediato, personalizado e interactivo desde la misma web, de forma reactiva o proactiva. Phemium para Atención al Cliente Web permite una mejora del ratio de conversión, aumento del valor del carrito, reducción de la tasa de abandono. Consigue igualmente una mayor satisfacción cliente con un servicio de atención al cliente que puede ofrecer una respuesta inmediata, personal, humana y de alta calidad.

Pensado para el negocio

Phemium se gestiona de forma autónoma desde un panel de administración y ofrece una supervisión completa de todos los servicios y agentes. Mide tanto el uso, como la calidad de servicio además de encuestas de satisfacción.

Phemium permite un alto nivel de personalización tanto al nivel de procesos y experiencia de usuario que quiere ofrecer como del diseñe los puntos de acceso y del área de trabajo compartida. Se integra fácilmente con su empresa.

Capte, atienda y fidelice a sus clientes web gracias a las soluciones interactivas de teleconsulta para la atención al cliente y la venta online.

Intellivic Click2Call enables web users to make audio and/or video calls from within any website without installing any software. Calls can be made to all possible end-points, including mobile, 3G or PSTN/POTS phones and any SIP-capable client. It is also possible to call from one website to another.

Click2Call generates extra business opportunities by allowing low threshold calls from any website. Click2Call mainly targets VoIP providers, call/contact centers and callback service providers. But almost every business (online shops, social networking sites, security, remote consulting, ...) can benefit from this amazing technology to reduce costs or add that extra contact channel compared to their competitors.

The Intellivic Click2Call can be set up by registering for free on the website. You can test it with a predefined SIP proxy or use it with your own SIP environment! The complete setup process only takes a couple of minutes. Intellivic Click2Call offers an extended back-end with a clean interface where you can manage your clients, billing information, call management, statistics and much more. Samples of Flash application code with a clean simple to use API are available for usage or adaptation.

Intellivic Click2Call is yet another product in the Intellivic Product Line from Androme NV and uses their Flash2SIP solution to communicate to 3G, PSTN, POTS, mobile and SIP networks. Intellivic Click2Call integrates today's state-of-the-art communication technologies and standards. Intellivic Click2Call is based on ANDROME's proven Flash2SIP Gateway, which bridges the gap between the telecom standard SIP and the internet standard Flash.

"Click-to-Call is just another of the many possible applications Flash2SIP offers", says Androme's CEO Raf Van Ham. "The threshold of using Flash2SIP based services is extremely low thanks to the use of Adobe Flash which is already installed on 99% of computers. The combination of the widely spread Flash and emerging telecom standard SIP leads to a range of very powerful products."

In cooperation with Newtel, Androme delivers the Intellivic Smartphone application on a HTC Touch. This allows nurses and caring staff to be able to handle their complete communication on one device.

The elderly care center already used a Newtel application to control the medical files, and now communication is added using the Intellivic Smartphone application. The portable telephone thus becomes obsolete, and the work of carers is simplified.

Digitext (Digital Teletext) is an alternative for the currently widely available analog Teletext. Besides information already available in Teletext, the DigiText application adds more functionality and is very user-friendly. Digitext content includes local and global news, sports, weather,... all colored with multimedia content. At every moment, the viewer can watch his favourite TV-program while using the Digitext application.

Not only front-end visualisation software is part of the contract, but also a complete CMS solution to manage all the content of the Digitext platform.

Barcelona (España) . Androme, la acreditada compañía de desarrollo de software en el entorno de las TIC, anuncia hoy el lanzamiento de Phemium Consultant. Con esta aplicación, Androme aspira a transformar la consultoría y asesoría profesionales abriendo nuevas oportunidades de negocio para el sector.

Hasta hoy, la relación presencial ha sido inherente a la prestación de servicios de consultoría, como medio imprescindible para garantizar la calidad del servicio prestado y la satisfacción de los clientes. A partir de ahora, Phemium Consultant pone a disposición de empresas de consultoría y asesoramiento profesional - ya sean grandes corporaciones o pequeñas compañías - nuevas formas de comunicación y relación con clientes y usuarios a través de videollamadas, por teléfono e Internet. De esta forma, la consultoría presencial y estática se amplía y enriquece con soluciones innovadoras de movilidad.

Con todo, Phemium Consultant no proporciona únicamente la tecnología que hace viable la consultoría móvil. La plataforma SaaS (Software como Servicio) de Phemium Consultant también incluye un conjunto de herramientas específicamente diseñadas para asumir la supervisión global del negocio y garantizar la máxima calidad de servicio. Además, permite una fácil implantación y adaptabilidad a cualquier tipo de negocio gracias a los recursos para crear los servicios de asesoría, asignar los consultores y definir las vías para ofrecerlo al mercado. En definitiva, con la consultoría a distancia, Phemium Consultant pone al alcance de sus clientes nuevas estrategias para ampliar su negocio.

Madrid - Barcelona (Spain) ANDROME partners with I6NET for its Phemium Consultant platform (www.phemiumconsultant.com), to provide dynamic voice/video menus for distance consultancy, for both, phone and 3G phone calls.
The Phemium Consultant platform allows consultancy companies to create in minutes advanced consultancy remote services and publish them through web, phone and 3G phone calls. The call process starts with a service and consultants directory, next the access control process before the voice/video conference is established to end with a customer satisfaction survey.
ANDROME has developed this innovative services with an integration of VXI* VoiceXML browser over IP and 3G videocalling with their own products for video conferencing and Intellivic softphones.

About ANDROME

Androme Iberica is a Spanish company belonging to the Androme group, a Pan European group of companies specialized in Telecommunications and multimedia software. Its main products are Intellivic, as a set of video-conferencing products on SIP, and Phemium, a set of platforms for added value services on communication technologies as SMS, and video-telephony.

Androme Iberica | calle Numancia 73, 5ºA - 08029 Barcelona- Spain
info @ androme . es | www.androme.es

About I6NET

I6NET Solutions and Technologies Limited is a pan European company specializing in the development of new applications and advanced communication solutions. Its innovative VoiceXML browser and applications technology enables the creation of interactive voice and video IP/3G services to access multi-lingual and dynamic contents.

I6NET | calle Magallanes 13 - 28015 Madrid - Spain
info @ i6net . com | www.i6net.com

Barcelona (España) Androme forma parte de un destacado grupo de entidades que participan en el proyecto España Virtual. Deimos Space lidera el proyecto, que también cuenta con la participación del >Centro Nacional de Información Geográfica (CNIG), Grid Systems, Indra Espacio, GeoVirtual, GeoSpatiumLab, dnx y una decena de prestigiosos centros de investigación nacionales.

Con una duración de cuatro años y un presupuesto de 25 millones de euros, España Virtual es un proyecto CENIT de I+D, subvencionado por el Consejo de Administración del Centro para el Desarrollo Tecnológico Industrial (CDTI), cuyo objetivo es crear un interfaz 3D para contenidos y servicios en Internet en el ámbito europeo. De esta forma, el proyecto España Virtual quiere incorporar a la Red una nueva generación de contenidos y servicios cartográficos en 3D. En consecuencia, el trabajo de desarrollo no estará únicamente destinado a diseñar la cartografía tridimensional navegable, sino también a incluir de forma precisa cualquier tipo de elemento propio del entorno: desde edificios y monumentos históricos hasta oficinas públicas, empresas, centros comerciales, e, incluso, personas y servicios.

Es, precisamente, en esta última área de desarrollo que Androme intervendrá en el proyecto. La amplia experiencia de Androme en el desarrollo de tecnología aplicada a comunidades virtuales interactivas, será decisiva a la hora de acometer su responsabilidad. “Se trata de un proyecto apasionante – comenta Francesc Mateu, CEO de Androme.es -. Nuestro trabajo se centra la investigación de los nuevos servicios interactivos que las empresas ofrecerán a través del entorno de Internet 3D”. En definitiva, un proyecto que se anticipa a una actividad con enorme impacto de futuro.

Diepenbeek (Belgium) - . Today, the majority of computers across the globe are Adobe Flash enabled which has caused many new internet video applications to flourish, thanks to the non-exclusive nature of Flash for its end-users. The Intellivic Flash-to-SIP Gateway is building upon this reality to allow application developers to incorporate video telephony more freely into their Flash enabled web applications. Traditional web-based applications currently may have video telephony integrated into their core functionalities but still require a user to install video telephony software, be it as a plug-in. The new Intellivic Flash-to-SIP Gateway enables end-users to start using video telephony without installing anything specific on their pcs; thus placing video telephony more within reach of all.

"We're excited about our new Intellivic Flash-to-SIP Gateway, which fits well with our overall strategy to make video telephony as simple and accessible as possible to all,", says Raf Van Ham, CEO of ANDROME. "Users simply open a Flash enabled web application and dial a contact; which allows them to easily connect to their SIP contacts and directly send and receive live video and audio."
"The Intellivic Flash-to-SIP Gateway also bridges a gap between the traditional telecoms environment with SIP and IMS based networks and end-users who are using Flash enabled web applications," adds Raf Van Ham.

Applications that benefit from using the Intellivic Flash-to-SIP Gateway lie in the areas of professional consultancy services, call centers, remote medical assistance, home or office surveillance, e-learning and entertainment.

Diepenbeek (Belgium) - . The Intellivic Softphone 4.1 recently has been brought on the market after an extensive period of beta pilot testing.

Many of the enhancements are extensions to the core of the Softphone, its underlying Intellivic SDK. Extensions to existing and additional audio and video codecs have been added as well as industry standards. Next to these; many features have been incorporated in the areas of https tunneling and STUN and TURN to ensure secure and controlled network traversal.

On top of the core extensions and enhancements, new features released aim at enriching the user experience. Some, like a do not disturb feature or distinctive ringing and enhanced audio tuning options, enable users to diversify the behavior of their VOIP softphone based on their personal preferences; others, like importing contacts from Outlook or call recording, push the Intellivic Softphone at becoming more people's preferred all-round communicator.

"We are making our new Intellivic Softphone available for people to try it out", says Raf Van Ham, CEO of ANDROME. "because we are convinced that by seeing and using its rich feature set customers will be inclined to bring video telephony into their daily communications."

Diepenbeek (Belgium) - . The Intellivic Softphone is a high quality SIP based video telephony client. It is the product of choice for many operators, in need of an OEM video telephony product. The Intellivic Softphone can be easily tuned and configured to match the operator's network environment and features which he wants to offer; be it based on subscriptions of the user or in general.

Underlying in the Intellivic Softphone are a broad basis of open standards as well as a rich set of audio and video codecs. These ensure the usefulness of the Intellivic Softphone for companies as a reliable video telephony tool in their business environments.

The Intellivic Softphone can now be downloaded from the Intellivic website. It can be tuned for use in a company's own environment or on a server in the ANDROME network. For cases where extra parameters need to be changed in the demo trial, companies are welcome to get in touch with ANDROME to work out a pilot setting (www.intellivic.com).

"We are now making our Intellivic Softphone available to the general audience for trialing purposes. We want people to be able to experience its user friendliness and convince them that our Intellivic Softphone is a rich feature video telephony client", says Raf Van Ham, CEO of ANDROME. "Enabling trials will ensure our customer base is growing even more rapidly and confirm its position as a best in class option for telcos, both in their commercial and testing environments."

Diepenbeek, Belgium – – ANDROME NV, a leading provider of SIP based video telephony products and tools, announces that BT is trialing its Intellivic Smartphone on a dual smartphone, the HTC S620.

The BT trial is done using smartphones which offer VoIP; hence the project fits into a wider converged fixed-mobile communications strategy. The underlying client application for the VoIP video telephony is provided by ANDROME: in close cooperation with Alcatel-Lucent, its Intellivic Smartphone is tailored and tuned to fit the BT business requirements and needs.

The ANDROME Intellivic Smartphone is a SIP based VoIP softphone for dual smartphones devices running Windows Mobile. The Intellivic Smartphone is providing secure VoIP call facilities using integrated VPN technology. Calls can be conducted using both the mobile and WiFi networks. Seamless handover is taking place between both networks: as soon as the WiFi network is in range, calls are transferred from the mobile network to VoIP-over-WiFi calls. Vice versa, when a call started as a VoIP-over-WiFi call leaves the WiFi coverage, the call becomes a mobile call.

"Ensuring that BT has a secure, reliable and efficient SIP VoIP solution which is fully integrated with the mobile’s capabilities and switches in a cost effective manner between the WiFi and mobile network has made us face many challenges.”said Raf Van Ham, CEO of ANDROME. “We are proud however that our Intellivic Smartphone has been selected for this trial. Using smartphones, seamlessly switching between WiFi and mobile networks, can imply for bigger corporations andSMEs alike substantial optimizations of the costs for mobile communications and at the same time introduce new technologies to enhance business communications. We are confident this trial will result in a roll-out of the given solution later on."